When you thought your Cox internet was up and running, you found your Panoramic WiFi Gateway blinking orange or green.
You are unable to get connected to the internet. How do you fix your Cox routers blinking orange and green, and what does it mean?
Cox Router Blinking Orange
The orange light on the Cox router is a sign of a communication attempt from Cox to the Panoramic WiFi Gateway.
If the Gateway continues blinking orange for more than 10 minutes, you have to manually restart the device by plugging the power cable back into the device.
Cox Router Blinking Green
The Cox router blinking green light signifies an upstream communication attempt from the Panoramic WiFi Gateway to Cox.
If the Gateway continues blinking green for more than 10 minutes, unplug the power cable, wait one minute, and plug the power cable back in to manually restart the device.
Cox Router Blinking Orange / Green – Troubleshooting Steps
The direction the Cox communication message is flowing is determined by an orange vs green blinking Panoramic WiFi Gateway light.
- As mentioned, your Cox router blinking orange signifies a downstream communication attempt from Cox to your Panoramic WiFi Gateway.
- On the other hand, your Cox router blinking green signifies an upstream communication attempt from your Panoramic WiFi Gateway to Cox.
Your Panoramic WiFi Gateway is attempting to connect to Cox systems in both instances. It is likely that you will experience poor internet connection during this time.
A white light indicates that the communication was successful and that the device is now connected to the internet.
I know what I’m talking about. If you want to know how to get it fixed, you also need to know why it is blinking orange and green.
We will review 10 proven steps you can take to get your Cox Panoramic Internet connected as soon as possible.
Step 1: Wait 10 Minutes
The blinking green and orange of your Panoramic WiFi is normal at the time of initial installation.
This simply means that the device is trying to connect to Cox systems. The process can take up to 10 minutes to complete.
So sit back and relax! It is necessary to give your equipment enough time to establish a connection.
During a routine firmware update, you may also notice the blinking orange and green of your Cox WiFi. This is not a new thing.
Cox only offers the Panoramic WiFi Gateway for rental to ensure that all customers get regular, automatic firmware updates.
During off-peak hours, updates can occur at any time, which means you don’t need to check for new updates constantly.
If you can’t connect to the internet after 10 minutes, then you should restart your Cox internet service.
Step 2: Restart Panoramic WiFi Gateway
If you restart your Gateway, you’ll be able to stop your Cox Panoramic WiFi from blinking orange or green.
One of the easiest ways to restart the Gateway is to power cycle the device. If you want to restart the power cycle while the Gateway is on.
You have to wait for the power cable to be disconnected. And You should see a white light after about 10 minutes if the Gateway is on and operational.
You can also use the official Cox App to restart your Gateway.
Both restarting methods achieve the same result and neither will cause you to lose any of your home network settings.
Step 3: Check For Local Outages
There are two different types of local internet outages. The Gateway device might not be connecting due to planned maintenance.To find out if this is the case, you can use your cellphone to sign into your Cox App and c
heck for power outs in your area. You will receive a notification at the top of the window if you are in the Cox app.
There are many different types of internet outages that are not fixed. Unforeseen outages will be captured in your Cox Account.
If you want to do a more thorough review, you can perform a simple search including “Cox Panoramic Outage” and your city on a number of platforms.
Continue to keep an eye on the situation and wait for Cox to fix the problem. Once the outage is over, you will be able to sign up for a text notification.
The My Account outage alert or the Cox app can be used to submit your mobile number. Through free access to 3M+ Cox Hotspots.
You can access the internet until the issue is resolved. Assuming your data plan is set up for this, you can also use your cell phone as a hotspot.
Step 4: Inspect All Cable Connections
It’s not uncommon for the coax cable to be the cause of your internet issues.
To make sure there are no visible defects, first inspect the entire cable and pin connection.
Straighten out any bends or quirks in the cable as this can cause problems.
Next, make sure that the connection between the back of the Gateway and the back of the coax cable is secure.
When you feel resistance, tighten the caox bolt and push the cable in firmly.
It is important tat the power cable is plugged into an active outlet in the wall and firmly inserted into the power port in the back of the router.
If you have an ONT box that is installed by Cox, you need to make sure that the Ethernet connection from your routers to the wall jack or directly to the ONT is secure.
Depending on your home setup, Cox has a number of valuable resources that can be used to connect a Panoramic WiFi Gateway to an ONT.
If you find out that your home setup includes an ONT box, you should try to connect the cable to the Gateway and then get it to work again.
Step 5: Change Wall Outlets
If these steps haven’t stopped your Panoramic WiFi from blinking orange or green, you can try using a different wall outlet.
Not all of the wall outlets are live, and most homes have multiple cable coax wall outlets.
If you have just moved into a new space, it’s not uncommon for you to accidentally connect to a dead cable wall outlet.
And If there are multiple wall outlets in your home, try connecting your Cox Gateway to each of the outlets to see if the issue is fixed.
If you have a Cox home setup that includes an ONT box, you should also use a different wall jack. But If the ONT box is close to your Gateway.
You may be able to connect the Ethernet cable in the back of your router to the port on the ONT box.
Step 6: Change Panoramic WiFi Gateway Location
Every time your gateway sends a signal, it goes in every direction. The location of your Panoramic WiFi Gateway is important because of this.
If your Gateway is placed in a cabinet, behind a TV or on the ground, this may be the cause of the problem.
The internet coverage at the Gateway will be negatively affected by obstructions.
Recommendations to optimize your Gateway coverage:
- Locate the Gateway in a central area of your home
- Make sure the device is in an open space, free of any obstructions
- Elevate the Gateway at least 3 feet off the floor
- Ensure the device is always standing in an upright position
Step 7: Limit The Number of Connected Devices
Bandwidth overload could be the reason for the orange or green blinking Cox wireless box.
Your internet can become overload if there are too many devices on your network.
It could be due to your brother hogging up all the bandwidth by watching too many high-definition movies, or it could be due to an unwanted neighbor freeloading on your internet.
To check the list of devices on your network:
- Type the Cox router IP address “192.168.0.” into an internet browser.
- Log in to your router using the username “admin” and password “password“. If the password fails, try using the router serial number or WiFi password located on the side of the Gateway device.
- Locate the section where you can check all attached devices.
You can use this list to find out who is hogging all the bandwidth in your home.
If there is an unknown device and you have identified the guilty party, you can manually boot them off of your internet.
It’s a good idea to change your password if it turns out that someone is stealing your internet.
Step 8: Confirm Cox Account Status
Issues with your Cox account can cause the blinking orange or blinking green of your Cox routers.
Make sure your Cox account is active and that there are no pending issues by logging into your account.
The payment information is listed, but is it the correct information? The correct address and overall profile information can be important.
It’s time to confirm that your account is active and up to date.
Step 9: Perform Factory Reset
A factory reset will restore your Panoramic WiFi Gateway to it’s original state.
All custom settings, including your usernames and passwords, will be lost in the process.
This is the reason I like to hold off on this step until the end. This is something to keep in mind before going ahead.
You’ll need to use the reset pinhole to factory reset the device if you have the older Panoramic WiFi Gateway Technicolor CGM414.
Use a paperclip and press and hold the reset button for 15 seconds.
You will need to use the reset button on the back of the device if you have the newer Panoramic WiFi Gateway, which is white.
Press and and hold the only button on the back of the Gateway for 15 seconds.
It can take as long as 10 minutes to connect to Cox systems. Enough time has been given for the Gateway to do its job.
The Panoramic WiFi blinking orange or green error should be fixed once the device is back up and running again.
Step 10: Get A New Gateway Rental
The Cox routers blinking orange and green signal hasn’t gone away even after you tried each of the steps.
There is a possibility that there is a hardware issue that is preventing you from connecting to the internet. Go to the nearest Cox store to get a new Panoramic WiFi Gateway device.
Conclusion
It can be frustrating to not be able to connect to the internet with your Cox router. What does a blinking orange or green light mean to you and how can you deal with it?
- The Cox router blinking orange light signifies a downstream communication attempt from Cox to the Panoramic WiFi Gateway. If the Gateway continues blinking orange for more than 10 minutes, unplug the power cable, wait one minute, and plug the power cable back in to manually restart the device.
- The Cox router blinking green light signifies an upstream communication attempt from the Panoramic WiFi Gateway to Cox. If the Gateway continues blinking green for more than 10 minutes, unplug the power cable, wait one minute, and plug the power cable back in to manually restart the device.
The fixes will not prevent the Cox router from blinking orange / green error for everyone.
Cox customer support can be reached at 1 (800. 234-3993 if you are still having issues even after attempting each of these steps.
If this post helped you connect to the internet, or if you solved your issue using another method, be sure to leave me a comment below so that we can include it!
